Last Updated October 31, 2023
These Lyft Business product descriptions (“Product Descriptions”) supplement the Lyft Business Terms of Service and/or any contract between Lyft, Inc. or any of its affiliates (“Lyft”) and an organization (“Customer”) to use the LB Services (collectively, the “Agreement”) and contain additional terms and conditions that govern the use of specific LB Services. In the event of any conflict between these Product Descriptions and the Agreement, these Product Descriptions control.
1. Definitions. Capitalized terms not defined in these Product Descriptions have the meanings set forth in the Agreement.
a. “Business Profile” means an additional profile in the Lyft App that Customer can invite a Rider to access.
b. “Concierge” means a portal owned or operated by Lyft that enables Customer to request Rides for Riders. Concierge may be accessed via an online internet portal (“Concierge Web”) or via the Lyft application programming interface that is integrated into a software platform (“Concierge API”).
c. “LB Portal” means an online application by which Customer may access and manage its transportation programs.
d. “Lyft Pass” means a ride credit with criteria for use that a Rider can apply to a Ride. Lyft Pass programs may be established by Lyft, or by Customer via the LB Portal or via the Lyft application programming interface that is integrated into a software platform (“Lyft Pass API”).
2. General
a. LB Portal. Customer may use the LB Portal to perform a variety of actions which may include (i) viewing, adding, and removing Riders, (ii) viewing transportation activity, including certain trip information about Rides, (iii) generating and preparing activity reports associated with transportation activity, (iv) viewing current, appointing new, and removing Administrators, (v) placing certain restrictions on Rider activity in connection with the Lyft Platform, and (vi) creating and/or distributing Lyft Passes. Lyft reserves the right to add, remove, and/or update features and functionality of the LB Portal at any time, without modifying these Product Descriptions, and Lyft will not be responsible for any loss of data and/or any other damages.
b. Administrators. Customer must designate at least one (1) authorized representative to serve as lead Administrator with responsibility for managing Customer’s transportation programs, and Customer will train the Administrator to access and use the LB Services. The Administrator will be Lyft’s primary contact with Customer. Customer agrees to (i) maintain all LB Portal login credentials in confidence; (ii) permit only the lead Administrator and Customer’s other authorized Administrators to access the LB Portal; and (iii) update all information of the lead Administrator and other authorized Administrators to ensure that it is and remains current, accurate, and complete. Customer shall limit access to all data within the LB Portal to only those Customer personnel who have a need to access such data for legitimate business purposes related to managing and administering Customer’s transportation programs and accessing the LB Portal.
c. Inviting Riders. Riders may be invited by Customer or Lyft to use the LB Services via one or more of the following methods as applicable to the specific LB Services:
i. LB Portal. Customer adds to the LB Portal: (A) Rider mobile phone number, or (B) Rider email address. By adding either of the foregoing to the LB Portal, Customer represents and warrants that Customer has Rider permission to share such information with Lyft and for Lyft to use such information to contact Rider, and Customer allows Lyft, on Customer’s behalf, to send auto-generated SMS messages or emails to (1) announce the Lyft business program to Riders, and/or (2) invite Riders to opt-in to or use the Lyft business program. Riders may receive additional email communications that (1) remind Riders that have not opted in, to opt-in, and (2) highlight promotions and other benefits of the Lyft business program (e.g., new offers, product changes, etc.).
ii. People Sync. Customer uses People Sync, a tool within the LB Portal that allows use of a secure file transfer protocol (SFTP) integration to programmatically add or remove Riders from a Lyft business program.
iii. Other Invitation Method. Customer, directly and independently of Lyft, distributes a Lyft generated code or link to Riders outside of the LB Portal and without sharing any Rider information with Lyft.
d. Billing and Payment Options. Customer may be eligible to select one or more billing and payment options offered by Lyft as applicable to the LB Services and subject to additional requirements as may be determined by Lyft (e.g., minimum monthly spend), including but not limited to the following:
i. Offline Billing: Invoices sent monthly and payable by payment card, check, ACH, or wire transfer.
ii. Online Billing: Payment card on file is automatically charged for all transactions on either: (1) a per-ride basis, as the transaction occurs; or (2) a monthly basis, for all transactions accrued within a calendar month, in the subsequent month.
e. Lyft Assisted. Subject to Driver and Lyft Platform availability, an Administrator may have the option to submit a request for a Lyft Assisted ride. For a Lyft Assisted ride, the Driver meets the Rider at the exterior door of the pick-up location and accompanies the Rider from the vehicle to the exterior door of the drop-off location. The Driver offers light assistance to the Rider, which may include providing an arm, elbow, or hand for assisting with stability, opening and closing doors, and storing small personal belongings (e.g., purse, backpack, or other small bag). A Lyft Assisted ride does not include Drivers entering a premises or providing any significant weight-bearing assistance (e.g., carrying a Rider or large luggage/packages), wheelchair-accessible vehicles, medical or professional aid, or hand-to-hand assistance/formal custody transfer (e.g., receiving the Rider from, and transferring the Rider to, a designated caregiver).
f. WAV. Subject to Driver and Lyft Platform availability, an Administrator may have the option to submit a request for a Wheelchair-Accessible Vehicle (WAV) ride. For a WAV ride, the Driver uses a specialized vehicle that can accommodate a non-folding or motorized wheelchair or scooter, and Riders are seated in a wheelchair and require the use of a hydraulic or electric lift or ramp and wheelchair lockdown. A WAV ride does not include any of the following: Drivers entering a premises, accompanying the Rider to/from the vehicle, or providing any significant weight-bearing assistance (e.g., carrying a Rider or large luggage/packages); medical or professional observation, aid, or supervision; administration of medications or oxygen; or hand-to-hand assistance/formal custody transfer (e.g., receiving the Rider from, and transferring the Rider to, a designated caregiver). Access to WAV rides, including specific types of specialized vehicles, vary by market.
3. Business Profiles
a. Method of Administration. Administrators can invite Riders to access a Business Profile associated with Customer. By accepting an invitation, such Riders may associate Rides taken in the Business Profile with Customer, and Customer may administer, track, and view Rides taken by such Riders using such Business Profile.
b. Rider Experience. Riders invited to use a Business Profile associated with Customer can access Administrator established settings, such as receipt forwarding and direct billing. Lyft may, in its sole discretion, offer further benefits or rewards to Riders with a Business Profile. By inviting Riders to associate a Business Profile with Customer, Customer is representing that the Riders are not prohibited from receiving such benefits or rewards by any applicable laws, industry standards, and/or internal Customer policies.
c. Business Profile Charges. Customer may opt to pay Charges for Rides taken in a Rider’s Business Profile associated with Customer via a billing and payment option set forth above. Alternatively, Customer may elect for Riders to pay Charges for such Rides, in which case Lyft will charge such Rider’s payment method on file.
4. Concierge
a. Ride Requests. To submit a Ride request in Concierge, an Administrator must provide Lyft with all information reasonably necessary for a Driver to successfully locate a Rider at the pick-up location, including the Rider’s actual first and last name, Rider’s accurate pick-up location and drop-off location, and the personal telephone number of the Rider or, if applicable, the person who is eighteen (18) years of age or older who accompanies a Rider under eighteen (18) years of age (not an Administrator’s telephone number). Lyft will transmit the request via the Lyft Platform to available Drivers. For clarity, the Rider’s telephone number is masked as to the Driver for privacy. The Driver who accepts the request may contact the Rider via the calling or texting features within the Lyft driver app to provide updates on the request or otherwise contact the Rider related to the Ride. In Lyft’s sole discretion, Lyft may prohibit Customer from requesting Rides for a Rider if Lyft reasonably believes such Rider has violated the Lyft Terms of Service or engaged in conduct that poses a risk to the safety of a Driver or other third party.
b. Suitable Riders. Submission of a request in Concierge, including for a Lyft Assisted ride or for a WAV ride, means Customer represents and warrants that: (i) a Rider is (A) cognitively stable and aware, (B) not a danger to themselves or to others, including a Driver, (C) subject to Lyft’s Foldable Wheelchair Policy, and, excluding WAV rides, able to manage their physical mobility in and out of the vehicle without assistance; (ii) the request is not for a medical emergency; and (iii) Customer is solely responsible and liable for determining and monitoring a Rider’s eligibility for the LB Services. Submission of a request in Concierge for a WAV ride means Customer represents and warrants that a Rider does not require medical or professional observation, aid, or supervision; medical equipment (except for mobility devices as provided in Lyft’s Foldable Wheelchair Policy); administration of medications or oxygen, or hand-to-hand assistance/formal custody transfer.
c. SMS Messages. Customer acknowledges and agrees that Customer's use of the Concierge API requires Customer to use Lyft's SMS messages or include in Customer’s SMS messages (A) a link to the Lyft rider web experience, and (B) a link to the Lyft Terms of Service.
d. Concierge Charges. Customer may opt to pay Charges for Lyft Concierge Rides via a billing and payment option set forth above.
5. Lyft Pass
a. Method of Administration. In the LB Portal, Administrators may set usage parameters for a Lyft Pass, including number of times a Lyft Pass may be used, expiration date, value of a Lyft Pass (e.g., flat dollar amount or number of rides with a dollar amount cap for each ride), time, geofencing, and ride type. Administrators may enable Lyft Pass for any of the following transportation modalities on the Lyft Platform: (1) rideshare, (2) bikeshare, (3) scooter share, and (4) other modalities as Lyft in the future may support.
b. Deposit of Lyft Pass. Upon adding a Rider to a Lyft Pass program, or upon a Rider applying a Lyft Pass to the Rider’s account, a text message, email, and/or in-app communication may be sent informing the Rider that the Rider has been added to the specified Lyft Pass program and the corresponding Lyft Pass has been deposited into the Rider’s account.
c. Use of Lyft Pass. To use a Lyft Pass, Riders must (i) create and maintain an active Lyft account, including agreeing to the Lyft Terms of Service and maintaining a valid payment method in their account; (ii) successfully receive the Lyft Pass in the Rider’s account; and (iii) take a Ride which qualifies for the specific Lyft Pass redemption.
d. Lyft Pass Charges. Lyft shall charge Customer the full dollar amount of the Lyft Pass used and any Business Services Fee. As applicable to a Lyft Pass:
i. Lyft shall apply the Lyft Pass used by a Rider to cover certain Charges, and Lyft shall charge the Rider’s payment method on file for any amount not covered by the Lyft Pass; or
ii. Lyft shall apply the Lyft Pass used to cover all Charges and shall charge Customer for any Charges that are greater than the amount of the Lyft Pass, and Lyft shall not charge the Rider’s payment method on file.
Customer acknowledges and agrees that (A) Customer is responsible for policing, managing, regulating, overseeing, and supervising the use of Customer’s Lyft Passes by Riders, prospective Riders, and/or any other individuals, (B) Customer shall be solely liable for all use (including unauthorized use) of Customer’s Lyft Passes, and (C) Customer is and shall be solely responsible and liable for determining and monitoring Rider eligibility for Lyft Pass, including eligibility under federal and state healthcare programs, and for revoking any Lyft Passes for ineligible Riders.
e. Lyft Pass for Bike and Scooter Rentals. In certain markets, Riders may use Lyft Pass to unlock a bike or scooter for single rental use after accepting the Lyft rental terms or other applicable terms for bikes and scooters applicable to such market(s). If Customer will promote Lyft Pass for Citi Bike bicycles, Customer agrees as Sublicensee to the terms of Citigroup’s sublicense for the use of the Citi Bike marks.