Last Updated April 20, 2022
These Lyft Business product descriptions (“Product Descriptions”) supplement the Lyft Business Terms of Service and/or any contract between Lyft, Inc. or an affiliate (“Lyft”) and an organization (“Customer”) to use the LB Services (collectively, the “Agreement”) and contain additional terms and conditions that govern the use of specific LB Services. In the event of any conflict between these Product Descriptions and the Agreement, these Product Descriptions control.
1. Definitions. Capitalized terms not defined in these Product Descriptions have the meanings set forth in the Agreement.
a. “Additional Fees” means additional fees imposed by Lyft outside of the Quoted Fare or Variable Fare, and such fees include, without limitation, cancellation, no-show, cleaning, damage, surcharges, and any other fees. For bikeshare and scooter share, Additional Fees also include but are not limited to unlock, out-of-hub parking, and out-of-service area parking.
b. “Business Profile” means an additional profile in the Lyft App that Customer can invite a Rider to access.
c. “Business Services Fee” means an additional fee per Ride as may be set forth in the Agreement.
d. “Charges” means Quoted Fare or Variable Fare, Additional Fees, Third-Party Fees, Business Services Fee, and tips as applicable to the specific LB Services.
e. “Concierge” means a portal owned or operated by Lyft that enables Customer to request Rides for Riders. Concierge may be accessed via an online internet portal owned or operated by Lyft (“Concierge Web”) or via the Lyft application programming interface that is integrated into a software platform (“Concierge API”).
f. “LB Portal” means an online portal owned or operated by Lyft that provides Customer access to authorized LB Services in connection with the Customer Account.
g. “LB Services” means Business Profiles, Concierge, Lyft Pass, the LB Portal, and any future products and/or services offered by Lyft.
h. “Lyft Business Terms of Service” means the terms of service located at https://go.lyftbusiness.com/terms-of-service as may be updated from time to time governing a customer’s access to and use of the Lyft Platform and the LB Services.
i. “Lyft Pass” means a ride credit with criteria for use that a Rider can apply in the Lyft App. Lyft Pass programs may be established by Lyft, or by Customer via the LB Portal or via the Lyft application programming interface that is integrated into a software platform (“Lyft Pass API”).
j. “Quoted Fare” means a quoted price, including Third-Party Fees, when the origin and destination are specified at the time of the Ride request via Concierge or the Lyft App and does not include any Additional Fees and any Business Services Fee. Quoted Fares may not be disputed.
k. “ToS” means the Lyft Terms of Service as applicable to the LB Services (e.g., https://www.lyft.com/terms for rideshare) as may be updated from time to time governing an individual’s use of the Lyft App.
l. “Third-Party Fees” means fees imposed by third parties (e.g., airports, venues, government entities) on Lyft in certain jurisdictions, and such fees include, without limitation, tolls, surcharges, and taxes.
m. “Variable Fare” means a variable price, including Third-Party Fees and excluding Business Service Fees and Additional Fees, (1) for rideshare, when (i) the origin and/or destination change after the time of the Ride request via Concierge or the Lyft App; or (ii) a destination is not specified at the time of such Ride request, and (2) for any transportation modality where a Quoted Fare is not applicable (e.g., transit, bikeshare, and scooter share).
a. Lyft Business Portal. Customer may use the LB Portal to perform a variety of actions which may include (i) viewing, adding, and removing Riders from the Customer Account, (ii) viewing transportation activity associated with the Customer Account, including certain trip information about Riders, (iii) generating and preparing activity reports associated with the Customer Account, (iv) viewing current, appointing new, and removing Administrators, (v) placing certain restrictions on Rider activity in connection with the Lyft Platform, and (vi) creating and/or distributing Lyft Passes. Lyft reserves the right to add, remove, and/or update features and functionality of the LB Portal at any time, without modifying these Product Descriptions, and Lyft will not be responsible for any loss of data and/or any other damages associated with such changes.
b. Administrators. Customer must designate at least one (1) authorized representative to serve as lead Administrator with responsibility for the Customer Account, and Customer will train the Administrator to access and use the LB Services. The Administrator will be Lyft’s primary contact with Customer. Customer agrees to (i) maintain all LB Portal login credentials in confidence; (ii) permit only the lead Administrator and Customer’s other authorized Administrators to access the LB Portal; and (iii) update all information of the lead Administrator and other authorized Administrators to ensure that it is current, accurate, and complete. Customer shall limit access to all data within the Customer Account and the LB Portal to only those Customer personnel who have a need to access such data for legitimate business purposes related to managing and administering the Customer Account and accessing the LB Portal.
c. Inviting Riders. Riders may be invited by Customer or Lyft to use the LB Services via one or more of the following methods as applicable to the specific LB Services:
i. LB Portal. Customer adds to the LB Portal: (A) Rider mobile phone number, or (B) Rider email address. By adding either of the foregoing to the LB Portal, Customer represents and warrants that Customer has Rider permission to share such information with Lyft and for Lyft to use such information to contact Rider, and Customer allows Lyft, on Customer’s behalf, to send auto-generated SMS messages or emails to (1) announce the Lyft business program to Riders, and/or (2) invite Riders to opt-in to or use the Lyft business program. Riders may receive additional email communications that (1) remind Riders that have not opted in, to opt-in, and (2) highlight promotions and other benefits of the Lyft business program (e.g., new offers, product changes, etc.).
ii. Roster Sync. Customer uses Roster Sync, a tool within the LB Portal that allows use of a secure file transfer protocol (SFTP) integration to programmatically add or remove Riders from a Lyft business program under the Customer Account. When a Rider is added to a roster file, the Rider will be automatically invited to join the Lyft business program under the Customer Account. Similarly, when a Rider is removed from a roster file, the Rider will be automatically removed from the Customer Account.
iii. Other Invitation Method. Customer, directly and independently of Lyft, distributes a Lyft generated code or link to Riders outside of the LB Portal and/or the Customer Account and without sharing any Rider information with Lyft.
d. Billing and Payment Options. In the Agreement, Customer may select one or more billing and payment options offered by Lyft as applicable to the LB Services and subject to additional requirements as may be determined by Lyft (e.g., minimum monthly spend), including but not limited to the following:
i. Accrued Offline: Invoices sent monthly and payable by check, ACH, or wire transfer.
ii. Accrued Online: Payment method on file is automatically charged for all transactions within a calendar month in the subsequent month.
iii. On Demand: Each transaction is charged to the payment method on file as the transaction occurs.
iv. Upfront Invoicing: Invoices sent monthly for the full amount of the Lyft Pass created and payable by check, ACH, or wire transfer.
3. Business Profiles
a. Method of Administration. Administrators can invite Riders to access a Business Profile associated with Customer. By accepting an invitation, such Riders may associate Rides taken in the Business Profile with Customer, and Customer may administer, track, and view Rides taken by such Riders using such Business Profile.
b. Rider Experience. Riders invited to use a Business Profile associated with Customer can access Administrator established settings, such as receipt forwarding and direct billing.
c. Business Profile Charges. Customer may opt to pay Charges for Rides taken in a Rider’s Business Profile associated with Customer via a billing and payment option set forth above or in the Agreement. Alternatively, Customer may elect to allow such Riders to pay Charges for such Rides, in which case Lyft will charge such Rider’s payment method on file in the Lyft App.
a. Ride Requests. To submit a Request in Concierge, an Administrator must provide Lyft with all information reasonably necessary for a Driver to successfully locate a Rider at the pick-up location, including the Rider’s actual first and last name, Rider’s accurate pick-up location and drop-off location, and Rider’s actual personal telephone number (not an Administrator’s or other telephone number). Lyft will transmit the Request via the Lyft Platform to available Drivers. For clarity, the Rider’s telephone number is masked as to the Driver for privacy. Lyft will use reasonable efforts to notify Customer of any updates related to the Request, including Driver acceptances, cancellations, or the inability to find a match for the Request. The Driver who accepts the Request may contact the Rider via the calling or texting features within the Lyft driver app to provide updates on the Request or otherwise contact the Rider related to the Ride. In Lyft’s sole discretion, Lyft may prohibit Customer from requesting Rides for a Rider if Lyft reasonably believes such Rider has violated the ToS or engaged in conduct that poses a risk to the safety of a Driver or other third party.
b. Suitable Riders. Submission of a Request in Concierge, including for a Lyft Assisted ride, means Customer represents and warrants that a (i) Rider (A) is cognitively stable and aware, (B) is not a danger to themselves or to others, including a Driver, (C) subject to Lyft’s Foldable Wheelchair Policy, is able to manage their physical mobility in and out of the vehicle without assistance, and that (ii) the Request is not for a medical emergency.
c. SMS Messages. Customer acknowledges and agrees that Customer's use of the Concierge API requires Customer to (1) use Lyft's SMS messages or (2) include in Customer’s SMS messages (A) a link to the Lyft rider web experience, and (B) a link to the ToS.
d. Concierge Charges.
i. As applicable to a Ride, Lyft shall charge Customer the Quoted Fare or the Variable Fare. Lyft does not guarantee that the Quoted Fare will be equal to the Variable Fare for the same Ride.
ii. In addition to the Quoted Fare or the Variable Fare, Lyft may charge Customer, and Customer shall pay, (A) Additional Fees and (B) Business Services Fee.
e. Lyft Assisted. Subject to Driver and Lyft Platform availability, an Administrator may have the option to submit a Request in Concierge for a Lyft Assisted ride. For a Lyft Assisted ride, the Driver meets the Rider at the exterior door of the pick-up location and accompanies the Rider from the vehicle to the exterior door of the drop-off location. The Driver provides light assistance to the Rider, which may include providing an arm, elbow, or hand for assisting with stability, opening and closing doors, and storing small personal belongings (e.g., purse, backpack, or other small bag). A Lyft Assisted ride does not include Drivers providing any significant weight bearing assistance (e.g., carrying a Rider or large luggage/packages), wheelchair-accessible vehicles, medical or professional aid, or hand-to-hand assistance/formal custody transfer (e.g., receiving the Rider from, and transferring the Rider to, a designated caregiver).
5. Lyft Pass
a. Method of Administration. In the LB Portal, Administrators may set usage parameters for a Lyft Pass, including number of times a Lyft Pass may be used, expiration date, value of a Lyft Pass (e.g., flat dollar amount or number of rides with a dollar amount cap for each ride), time, geofencing, fee, ride type, and other restrictions. Administrators may enable Lyft Pass use for any of the following transportation modalities on the Lyft Platform: (1) rideshare, (2) bikeshare, (3) scooter share, and (4) other modalities as Lyft in the future may support.
b. Deposit of Lyft Pass. Upon adding a Rider to a Lyft Pass program, or upon a Rider applying a Lyft Pass to the Rider’s account in the Lyft App, a text message, email, and/or in-app communication may be sent informing the Rider that the Rider has been added to the specified Lyft Pass program and the corresponding Lyft Pass has been deposited into the Rider’s Lyft App account.
c. Use of Lyft Pass. To use a Lyft Pass, Riders must (i) download and install the Lyft App on a compatible mobile device; (ii) create and maintain an active Lyft account, including agreeing to the ToS; (iii) successfully receive the Lyft Pass in the Rider’s Lyft App; and (iv) take a Ride via the Lyft App which qualifies for Lyft Pass redemption under the Agreement.
d. Lyft Pass Charges. Lyft shall charge Customer the full dollar amount of the Lyft Pass used in the Lyft App or, if Customer elects Upfront Invoicing, created and any Business Services Fee. As applicable to a Lyft Pass: (i) Lyft shall apply the Lyft Pass used in the Lyft App to cover any ride-related Charges except tips and certain Additional Fees (damage, clean up, lost and found), and Lyft shall charge the Rider’s payment method on file in the Lyft App for any amount not covered by the Lyft Pass; or (ii) Lyft shall apply the Lyft Pass used in the Lyft App to cover all ride-related Charges and shall charge Customer for any Additional Fees that are greater than the amount of the Lyft Pass, and Lyft shall not charge the Rider’s payment method on file in the Lyft App. Customer acknowledges and agrees that (A) Customer is responsible for policing, managing, regulating, overseeing, and supervising the use of Customer’s Lyft Passes by Riders, prospective Riders, and/or any other individuals, (B) Customer shall be solely liable for all use (including unauthorized use) of Customer’s Lyft Passes, and (C) Customer is and shall be solely responsible and liable for determining and monitoring Rider eligibility for Lyft Pass, including eligibility under federal and state healthcare programs, and for revoking any Lyft Passes for ineligible Riders.
e. Lyft Pass for Bike and Scooter Rentals. In certain markets, Riders may use Lyft Pass to unlock a bike or scooter for single rental use. Each Rider must accept the Lyft rental terms and release within the Lyft App for bikes and scooters for the respective city and/or region before a Lyft Pass may be used to rent a bike or scooter. If Customer will promote Lyft Pass for bikes and scooters to Riders in regions where Citi Bike bicycles are available for rent, Citigroup’s sublicense for the use of the Citi Bike marks applies.